Building better ADR Solutions
Building better resolutions



BC Arbitration and Mediation Institute &  Victoria Mediation Services present:

ADR – Conflict Resolution Training

Presenter: Christina Hantel-Fraser Ph.D.

When:            Tuesday, October 17, 2017   (8:30am-4:30pm)

Where:          Victoria Golf Club, 1110 Beach Drive, Victoria, BC V8S 2M9 Canada

Why:               To better understand the structure and dynamics of conflicts and to develop strategies and methods towards more effective intervention.

Dr. Christina V. Hantel-Fraser is an internationally recognised expert in dispute resolution. She holds a doctorate in Political Science and a Master’s degree in Theology. She studied ADR at Harvard Law and International Organizations at the Harvard Kennedy School of Government.

Christina has taught Conflict Management at various institutions, including a UN-project in Crimea, Ukraine, the Foreign Ministries of Hungary and Indonesia, and the Department of Foreign Affairs in Ottawa, as well as at universities in Canada, the US, Germany, Hungary, Greece, Ukraine, the UK (King’s College London 2015), and in various church organizations. As adjunct professor in the Institute for Dispute Resolution (IDR) at UVic, Christina taught Conflict Management from 2004-2010. She also taught ADR at the UVic Law School. She has been a visiting professor for Conflict Management and Organizational Psychology at the Catholic University of Ukraine in Lviv ever since 1999.

Christina’s goal is to train ADR professionals to look deeper into the complex structure and dynamics of conflict. She utilizes concepts and research from the social sciences to encourage ethical intervention strategies based on comprehension of attitudes and human behaviour in conflict situations. ADR professionals are often called upon after a critical incident. Their focus, logically, is on the incident and not on the anatomy of the conflict. ICM is a process designed to shed light on the origins and escalations of conflict and to develop a more sustainable resolution.

Cost: (incl. meals and material)


(Before Sept 21 ,2017)

Early Bird

(Before October 1, 2017)


(After October 10, 2017)

Regular $480 $580 $680
BCAMI $440 $540 $600
CBA Members $440 $540 $600

LSBC approved for 7.5 hours CPD


For further information please contact Janine at 250-382-4529 or

ADR Agenda

8:30-9:00 am – Registration & Continental Breakfast

9:00-9:30 am – Opening Remarks and Introduction


Towards Conflict Comprehension: Analysis and Diagnosis

  1. Terminology and definitions
  2. Distinguishing between Conflict Structure and Conflict Dynamics
  3. Explanation of the 5-phase model of Integrated Conflict Management

11:00 am – Coffee & Nutrition Break

  1. Studying and practicing the process of systematic Analysis and Diagnosis (Interactive)
  2. Questions and Answers

Noon – Lunch with Choice of Entrées

1:00-3:00 pm

Ethical ADR Intervention

  1. Presentation of the Rushworth Kidder’s model of “Ethical Decision Making”
  2. Introduction of the Case “Playgrounds and Parents” (Focus on Ethics)

2:00 pm – Coffee & Nutrition break

3:00-4:00 pm

In Pursuit of Comprehension-based ADR Intervention

  1. Participants (divided in 2 groups) analyse, diagnose and propose appropriate intervention strategies and methods (Interactive)
  2. Plenary session: Participants present their findings and practice negotiation, mediation, arbitration (Interactive)
  3. Questions and Answers

4:00-4:30 pm – Closing Remarks


For further information please contact Janine at 250-382-4529 or